Microsoft released the second version of its customer relationship management package, promising expanded language coverage and tighter links to its latest Office and server software products.

The best CRM software is generalized sales tools that allow businesses of all sizes to manage and track customer interactions and streamline processes. The software offers a mix of core and advanced ...

Microsoft will release a new version of its CRM software around year-end. With the new version will come a special edition for small businesses, a subscription-based license for hosting services, and ...

CRM software used within the nonprofit sector is designed to help organizations manage and grow their relationships with benefactors, organize outreach, and monitor activities. A CRM tool can improve ...

When it comes to customer relationship management software, much of what businesses purchase is never put to use, according to a new study. A survey of nearly 700 companies conducted by research firm ...

Jennifer Simonson is a business journalist with a decade of experience covering entrepreneurship and small business. Drawing on her background as a founder of multiple startups, she writes for Forbes ...

Kelly is a former Editor, SMB at Forbes Advisor, specializing in starting and marketing new ventures. Before joining the team, she was a Content Producer at Fit Small Business where she served as an ...

Integrate Microsoft Dynamics 365, Adobe Experience Cloud (including Adobe Experience Platform), and C3.ai’s industry-specific data models, connectors, and AI models, in a joint go-to-market offering ...