Good questions open minds and hearts, and they deepen conversations. When we inquire about others’ desires, concerns, issues of power, and standards, we invite them into collaborative, creative ...

As Rich has shown me, a good conversation can make you feel alive. It can stave off loneliness and brighten your mood in ways ...

Have you ever sensed that someone has more to say but isn’t able to say it? Perhaps your direct report insists that everything is “great!” despite her impossibly heavy workload, or you notice the same ...

Discover what to talk about on a first date, tips on how to avoid awkward silences, and how to make a good impression from experts as they outline the dos and don’ts when meeting potential new partner ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

All leaders have difficult conversations at some point in time, whether it’s telling an employee they aren’t getting a raise or a promotion, disciplining poor performance, or even firing someone.

Who hasn’t been affected by the divisive nature of our political discourse these days? Friends, neighbors, and family of different political persuasions won’t talk to each other about controversial ...

Every day we engage in conversations rooted in ritual and social norms. With no conscious effort, we shift from one role to another. One minute, I’m a husband happily cooking breakfast with his wife.