With customer expectations rapidly evolving due to smart tech, customer experience professionals must adapt to meet these demands and stay competitive. When it comes to smart tech and consumer demands ...

Opinions expressed by Entrepreneur contributors are their own. There is a significant disruption happening in organizations. Rapid digital innovation has launched a dramatic shift in customer ...

Customers' expectations for service continue to rise, and the quality of your customer service can make or break your business, according to the Gladly 2018 Customer Service Expectations Survey.

Customer behavior has changed and there’s evidence it’s not going back. The new habits formed over the last 18 month in many cases are here to stay. The Greek philosopher Heraclitus said that “change ...

WAKEFIELD, Mass.--(BUSINESS WIRE)--June 20, 2005--RuleStream Corporation today announced that Fresno Valves & Castings has licensed RuleStream's RPM solutions to help the company meet growing customer ...

Customers expect a lot, but how do we as companies react to that. Well a lot depends on what the customers expectations are in the first place and that deals a lot with how we have presented ourselves ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Janelle Dieken Inflation ...

Opinions expressed by Entrepreneur contributors are their own. Not too long ago, there was a time when people had to actually pick up the phone and dial customer service to speak with a support ...

Most marketers say they’re struggling to meet customer expectations, and a new report on the current marketing landscape reveals why. The eighth edition of Salesforce’s State of Marketing report looks ...

Reimagining business for the digital age is the number-one priority for many of today's top executives. We offer practical advice and examples of how to do it right. Read now As regular readers of my ...