The average American spends about 90% of their life indoors. Before the pandemic, a huge percentage of that time was spent in an office. Five years later, for many, a majority of that time is now ...

WALTHAM, Mass.--(BUSINESS WIRE)--Nobl9, the software reliability company, today introduced a comprehensive integration for Nobl9 Reliability Center with Microsoft Azure Monitor. Nobl9 Reliability ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

Here’s one more thing we can blame on the COVID-19 pandemic: the demise of customer service. Ask yourself, when was the last time you heard of a company working to improve their customer service? When ...

Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large and small improve and ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Not many apps have reached 100 million users. Usually, this feat takes years. Facebook hit this milestone in 5+ years and Snap did it in 3+ years. Then ChatGPT came along like a hurricane. It crossed ...