When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

The transition from offices to a fully remote workforce has created challenges for IT teams and help desks, as IT’s assets/infrastructure of hardware, software, and support must adapt to complex ...

SecureSkeye, a trusted provider of IT help desk services, proactive IT support, and fully integrated IT teams, ...

I've covered consumer shopping in the e-commerce sphere since 2019. It’s no secret that millions of people transitioned to working from home in 2020. At first, that meant claiming a corner of the ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...