Just about every enterprise has at least one knowledge base: A customer-facing one. While the concept can and should be extended to internal use, it’s often these public knowledge base examples that ...

A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help themselves. We’ll now go through 10 real-life ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...