Quality is the name of the game when your business is in the business of product creation. Whether your product is a fast food hamburger or hardware that may one day become part of a jet airplane, ...

The last thing any company wants when launching a long-awaited, high-profile tech project is being met with a slew of missed bugs and user complaints. A thorough quality assurance process not only ...

An essential step before a new tech product or service is launched into the market is quality assurance—making sure the end product functions as intended and that features are optimized for a good ...

Techniques such as pair programming and peer code reviews, among others, can improve the quality of software, but defects will always slip through the cracks.The aim of QA is to help your development ...

A recent column on The Future of Commerce cited an eBay study which found that 77 percent of shoppers expect a seamless, integrated experience regardless of whether they’re in store, online or using a ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

Engineering teams usually have a quality assurance (QA) process. Without it, they risk releasing work that hurts the user experience and creates unforeseen technical issues – including major SEO ...