Information Technology (IT) revolves around computer hardware, software, and the networks that connect them, and most organizations would crumble without functioning, robust IT. IT support is vital to ...

Downtime hampers productivity and irritates teams. Remote IT support identifies and addresses issues promptly, reducing interruptions. Quicker response times ensure operations continue without ...

We’ve all offered remote assistance to friends and relatives over voice or video calls to solve their technical problems at some point. In fact, some of us are the go-to contact for people when they ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Electric, a company that serves businesses with real-time IT support and ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Yoni Avital is cofounder and COO of ControlUp, where he and his team are setting the new standard for the Digital Employee Experience (DEX). While remote and hybrid work options are quickly becoming ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

Prior to 2019, many corporate IT departments had evolved a fairly efficient end-user computing strategy, which kept PCs functioning and updated to support the enterprise software requirements of staff ...

While similar in scope and use cases, the collaboration features, pricing, and supported operating systems set these two remote desktop options apart. The ability to access a remote machine is often ...