According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Discover the benefits of social CRM and how it enhances customer relationships. Learn how crm software can improve social media strategy. A social CRM solution helps a business to more effectively ...

Software Advice recently unveiled an interactive tool designed to help companies navigate the complex and confusing social media software market. Called “Social App Map,” the tool is designed to serve ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management while integrating social media marketing automation into its core framework.

If you run a business, there’s a good chance that you’re on social media. With today’s algorithm changes, how do you stay on top of engagement? Social media management tools are a great way to ...

Is there seriously any more connection between them apart from the fact that both help businesses create more effective communication with the customers? Yes there is, and both if utilised effectively ...

Oh Mama Software Ltd announced the launch of its Indiegogo crowdfunding campaign that will provide early participants with access to a private Beta version. MamaCRM is here to empower businesses and ...

The Montreal-based bank brought its earned media value up to $1 million by building an internal system for employees to share ...

In April 2009, Forrester released their latest report, Future of the Social Web, which illustrated how social networks and marketers will have to change their strategies going forward. The report ...

Social media is one of the best ways small businesses can reach current and prospective customers. Research from Sprout Social found that during the first year of the pandemic, 43 percent of consumers ...