Google Chat, formerly known as “Google Hangouts”, is a chat-based messaging app that gives businesses and regular users a space to collaborate and catch up for free. The app is wildly popular, ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Gripe Line reader Dave recently became entangled in a particularly frustrating experience with a Microsoft tech support chat bot that left him angry and in disbelief. “I recently upgraded my computer ...