The old cliche is that CRM is supposed to give you a 360-degree view of your customers. I debate that — I think it gives, at best, a couple of overlapping 270-degree views, and 30 degrees will always ...

The Department of Homeland Service on Wednesday announced it has created a permanent customer experience office to oversee the delivery of services that are “simple to use, accessible, equitable, ...

The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, ...

“If we can just make individual people’s everyday lives 20 percent better, that would be a huge contribution,” White House adviser Chris Liddell said. The White House Office of American Innovation has ...

Microsoft Corp. has launched a new customer relationship management tool for small to medium-sized businesses not yet ready for the enhanced Dynamics 365 platform. Outlook Customer Manager, an Office ...

Federal retirees with questions about their benefits have long waits before receiving customer service, often encountering busy signals and facing months of delays to written inquiries, according to a ...