Uber’s help desk has relocated from email communications to within the app. The reason? Many parts of the world where Uber is keen on gaining a large chunk of the market share, such as China and India ...

If something scary or infuriating happens with your Uber, sending an email to support doesn’t always cut it. And if you’ve ridden thousands of miles with Uber and paid them boatloads over the years, ...

One of the biggest issues Uber drivers are vocal about is not being able to talk to a company representative about any given problem. It seems like Uber is listening, because the company announced it ...

One driver was confused about Uber’s latest incentives program. Another was submitting paperwork to begin driving for the first time, while a third was picking up a dashboard placard to use at SFO. A ...

Hailing a ride with Uber is as easy as tapping a button. But getting customer support from the transportation giant has historically been far from easy. Uber is trying to close that difficulty gap by ...

Uber apologized after its support account tweeted the n-word after a Twitter user switched their name to that slur. Uber apologized Monday after its support Twitter account tweeted the n-word. The ...

Andrew J. Hawkins is transportation editor with 10+ years of experience who covers EVs, public transportation, and aviation. His work has appeared in The New York Daily News and City & State. Uber ...

UPDATE (March 5, 12:40 p.m. Eastern): "Within the last few hours, a service interruption resulted in certain riders not being able to request trips. Service has been restored, and all riders globally ...