In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...

Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...

Customer experience leaders need to present insight with enough "voice" to prompt real actions. Voice of the Customer (VoC) programs are a cornerstone of successful customer experience programs. Yet ...

We all want to deliver an exceptional customer experience, but how do you know if the customer journey is aligned with their needs and expectations? How do you learn about opportunities to improve ...

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

We are passionate about customer success and that’s one of many reasons we’re honored to be named a Gartner Peer Insights Customers’ Choice for Master Data Management. Vendors placed in the ...

Social networking sites such as Facebook, Twitter and LinkedIn provide an open forum for retailers to interact with consumers, better analyze shopper preferences and respond to feedback. Although ...

NEW YORK--(BUSINESS WIRE)--Glassbox (TASE:GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Aryaka®, the leader in fully managed SD-WAN and SASE, today announced the company has been recognized for the third year running in the Gartner Peer Insights “Voice ...

CrowdStrike has the most 5-star ratings (450) of any Customers’ Choice vendor in the Endpoint Protection Platforms report; only vendor named a Customers’ Choice in every iteration of the Voice of the ...