In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

Sometimes, it’s just the simple details that can determine success. Let’s paint the picture: You’re a consumer looking to buy a car. You do your due diligence, shop around, take the car for a test ...

In today’s competitive environment, practically every company will claim publicly that their business strategy revolves around a customer-centric approach. Everything they strive for includes a goal ...

How do you define a successful company? Profitability? International profile? The number of users you serve? These are all valid, but in my experience, a leading indicator is the business’ ...

It has become fashionable — even essential — to be a “customer-centric” organization. As consumers, we’re bombarded with messages from insurance companies, retail stores and health care providers ...

Terms like “customer-focused” and “customer experience” have become trendy, but they are also often used as a catch-all when building or denoting corporate culture strategies. Brands stand to benefit ...

If you’re taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making ...

Retailers may believe they’re already well on the path to customer-centricity, and that only a few tweaks — such as making shoppers’ online activity visible to in-store associates — are needed to seal ...

“User-friendly” is typically understood in the context of how easy something is to use or operate. Although this definition has significant implications for packaging designers and engineers, the best ...

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TS Anil, Monzo’s CEO, discusses the company’s innovative approach to customer-centric banking, the strategic decisions that fueled its growth, and insights into the future of digital finance. He ...