Agentforce for Field Service automates scheduling, paperwork, and reporting — freeing skilled workers to focus on repairs, troubleshooting, and building customer relationships With pre-built topics ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Building on the Salesforce software-as-a-service platform has helped ServiceMax transform the role of field service, writes co-founder Athani Krishnaprasad When Marc Benioff founded Salesforce almost ...

Salesforce has its fingers in many pies when it comes to tracking customers, customer service and marketing, but until now it left field service to third parties like ServiceMax. That changed today ...

Salesforce is adding Internet of Things data to its Field Service Lightning product. The addition gives field service workers a unified view of CRM data and IOT data from within the Salesforce Service ...

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

VIIZR is a new Software as a Service tool that brings together Ford Pro, Ford’s commercial vehicle and service business, and Salesforce Field Service, to provide small businesses with a powerful ...

Salesforce has been adding artificial intelligence to all parts of its platform for several years now. It calls the underlying artificial intelligence layer on the Salesforce platform Einstein. Today ...

At first glance, Salesforce's $1.35 billion acquisition of ClickSoftware seems just like any other. Through the deal, the CRM giant gets to expand its reach in the fast-growing field service ...

Many people have had the misfortune of waiting for a technician who is scheduled to show up between, say, 8 a.m. and noon on a Wednesday. Until he rings our doorbell, we're left waiting without much ...