Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Customer-centric service. Exceptional customer service puts the consumer first. Successful brands listen to their customers and deliver on their needs. The cost of poor support. A lack of care in ...

We’ve talked a lot about the “inside” of my Inside-Out Framework approach to developing a strong positive company culture, focusing on the first-line customers, the employees. Zack Oates, CEO and ...

Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good. “It’s harder to find, and keep, good customer ...

I’ve opined previously how good customer service should be placed on the back of wine and liquor bottles instead of milk cartons to motivate businesses to rescue it for those who rely on them for ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

Would you pay more for good customer service? A surprising number of people say yes. TCN , a call center software provider, recently surveyed 1,000 adults to find out what we expect from companies, ...

Arriving at the right outcome for clients has changed. Buyers of legal services are now a highly sophisticated and connected community. Meanwhile suppliers — law firms — have tried to develop in step, ...