— -- Zappos, the Amazon-owned shoe and apparel retailer, said late Sunday that more than 24 million of its customer accounts had been compromised. Hackers were able to access Zappos customer's ...

Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

Aaron Magness has worked in Business Development in retail for 10 years. His career has taken him through sales, operations and all the grunt work it takes to make his team successful. He joined ...

Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

The Zappos Customer Loyalty Team in Las Vegas, NV recently broke its company record for the longest customer service call ever. Representatives of the online retail giant are trained to help customers ...

Opinions expressed by Entrepreneur contributors are their own. Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is ...

Shortly after starting with Zappos in November, Chief Financial Officer Anne Mehlman went through the traditional hiring process for all the online shoe seller’s employees — she worked in the ...

Zappos is considered a leader when it comes to customer experience, but it hasn’t always been that way. When Rob Siefker, now the Senior Director of Customer Loyalty, started representing the company ...

Facebook Messenger, Amazon Echo’s Alexa, Apple’s Siri, and other chatbots and voice response systems powered by artificial intelligence (AI) have begun to make inroads into customer service and ...

SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon. If we're serious ...