Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible ...

Annemarie Conte at Wirecutter bought a 450-pound mystery pallet of returned Amazon goods. Inside, she found a lot of polyester and a lot of info about why consumers return. When you return something ...

Two pallets sit side by side, one labeled as the cheapest available and the other as the most expensive. Expectations are clear before anything is opened. As items are revealed, the differences become ...