Over the past decade, the social and political climate of the United States and abroad has forced every strata of society to take stands on issues where they may have once stood on the sidelines. Or, ...

A few core elements help brands deliver personalized communications that feel truly human. Marketing has become an increasingly two-way conversation with customers. The rise of voice assistants, ...

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TORONTO--(BUSINESS WIRE)--Alida, a leader in Total Experience Management (TXM), has published a new research report, Empathy in Action: The Business Value of Customer Empathy, conducted together with ...

SAN FRANCISCO--(BUSINESS WIRE)--UserTesting (NYSE: USER), a leader in video-based human insight, today released the findings of a survey, in partnership with the FORTUNE Brand Studio, titled The ROI ...

Agentic AI helps organizations break free from old CX models, going from siloed systems to seamless, hyper-connected service. IT Max demonstrates how meaningful resolutions that build trust and ...