For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money doing business with a company that offers great ...

Ideally, customer service should inspire us. We feel so much better when we receive good, professional, and caring service. Why shouldn't your customers feel those same emotions? Think about the last ...

In today's highly competitive business environment, there's a constant and never-ending struggle that every entrepreneur must face. Those who can adapt will survive and thrive, resulting in ...

When you think of customer service (CS) you probably immediately think of your worst customer service experience and shudder. It’s funny because most of us rarely acknowledge good service yet always ...

Securing customers is only one challenging part of being a small business owner. The other part is keeping them–all with the help of a solid customer service strategy. It’s clear that solid customer ...

I recently came across a powerful quote from my friend Lorie Guest that made me stop and think. She said, “Leaders often believe that if they hire good people, their employees will know how to treat ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Anyone who has ever sold anything before understands how hard it is sell. Few people like to ...

4 steps to great customer service in your school Stacey Pusey January 20, 2020 Schools are a type of business, and to meet the customer service needs of their students and parents, they have to ...

As my Inc.com colleagues’ many columns on the topic make clear, from the perspective of passengers (and even flight attendants), American Airlines is doing a pretty terrible job at customer service.

The North Carolina Division of Motor Vehicles releases a strategic plan that sets priorities, goals and strategies for the ...

Want to get good service from a bad airline? Use your "pleases" and "thank yous" – and don't expect too much. That's the consensus of travelers, experts and insiders who have worked for these airlines ...