Providing an excellent patient experience is tied more closely than ever to reimbursements. This article first appeared in the July/August 2014 issue of HealthLeaders magazine. It has always been a ...

Leaders must address organizational deficiencies before 2% of Medicare payments will be at risk in 2017. This article appears in the October 2015 issue of HealthLeaders magazine. Like it or not, ...

A new study in JAMA has found that patient-reported pain satisfaction scores on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys are not associated with rates of ...

Since 2008 when the Centers for Medicare & Medicaid Services (CMS) first implemented the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for U.S. hospitals, the scores ...

A recent report by Press Ganey identified communication with nurses as a “rising tide” patient experience measure — one that influences a host of other HCAHPS measures, including responsiveness of ...

Hospital readmissions and patient satisfaction are two top-line items for hospital leaders today, as both affect patients’ health and hospitals’ reimbursement. Under the Hospital Readmissions ...

Patient experience platform combined with Centers for Medicare and Medicaid (CMS) certification to administer HCAHPS provides real-time patient insights that drive intelligent action for improved ...

The Centers for Medicare & Medicaid Services is planning to eliminate a set of questions on pain management from its nationwide patient experience survey, just months after rolling out updates to the ...

The CMS wants to revise its mandatory and long-standing patient experience survey for hospitals. Health system leaders say it’s about time. The CMS recently asked for approval from the White House ...

Spending a night in the hospital is not only stressful -- it's loud. The constant beeps, whirrs and alarms ascend to a cacophony that produces anything but a relaxing, restful environment. Hospitals ...