Ikea has been flooded with complaints from shoppers struggling to get in touch with its customer support services, with one person saying they've waited three months for their delivery. We round up ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. When reaching out for customer service and support, most ...

Ikea customers in Northern Ireland who have had problems with online deliveries have complained that instead of getting customer service they are being subjected to ABBA’s greatest hits. The ...

We're always itching to learn more about the intimate workings of Ikea. So when we saw that a customer service rep spilled the inside scoop in an Ask Me Anything on Reddit, we couldn't wait to check ...

I need to return some online items, but there’s no one to ask how to do it The Guardian’s journalism is independent. We will earn a commission if you buy something through an affiliate link. Learn ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Gary Chervitz is a friend and faithful subscriber to The ...

Bought a desk that doesn’t fit your space? Or maybe that lamp didn’t look how you thought it would? Don’t worry — the IKEA return policy is actually more flexible than you might think. Whether you’ve ...