The Super Bowl is always a huge event in advertising and marketing. This year, though? It was a big moment for chatbot support. Brands all across the internet, including Kia and Domino's Pizza, ...

When we’ve got our noses poked into smartphones for hours each day, it's hard to believe that apps are starting to hit the end of the road. Yet studies consistently show that smartphone users have ...

From weather to shopping, the chat bot experience is only just beginning. — -- Get ready to make friends with chat bots on Facebook. The first few chat bots have settled into Facebook Messenger ...

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And ...

Bank of America customers could soon interact with the bank via Facebook's Messenger app, the banking company said Tuesday. B of A said it is working with Facebook to help bank customers “stay ...

If you're old enough to have had an AOL Instant Messenger account, then you may remember Jill020306, a curious teenager who kept getting creepy phone calls she couldn't resist answering. As part of ...

CNN and NBCUniversal’s Fandango are among the first in the media and entertainment biz to tap into Facebook Messenger “bots,” which let users get automated info from artificial-intelligence agents.

Even if they haven’t changed the world in the way some hyped, chatbots have become a compelling way for news organizations to experiment with telling familiar stories in a new format. Some big ...

Have you ever had a friend or a family member go on an exotic vacation only to find yourself living vicariously through their social media posts? Well, now you can also live vicariously through a ...