The Super Bowl is always a huge event in advertising and marketing. This year, though? It was a big moment for chatbot support. Brands all across the internet, including Kia and Domino's Pizza, ...

Silicon Valley is a fickle place. The ebb and flow tends to be predicated on the flavor of the month, which is generally decreed by one of a handful of “trendsetter brands,” be it Google, Microsoft, ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...

Bots are applications that are designed to respond to conversational language. The aim is to create services -- whether that's the ability to order a pizza or to enter a meeting in a calendar -- where ...

From weather to shopping, the chat bot experience is only just beginning. — -- Get ready to make friends with chat bots on Facebook. The first few chat bots have settled into Facebook Messenger ...

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And ...

Even if they haven’t changed the world in the way some hyped, chatbots have become a compelling way for news organizations to experiment with telling familiar stories in a new format. Some big ...