If you can use a simple spreadsheet, you can create a valuable and powerful business tool for managing your business's clients. A client database can be more than just a list of customers' names, ...

Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases. Tech ...

Recently, I had the chance to combine my technical writing skills with my experience as a help desk analyst. In checking the Legal Notices section of my local newspaper, I noticed the following ...

A Buzzfeed investigation is questioning the alarming number of sexual assault complaints in the Uber customer service database. Over the weekend, Buzzfeed published screenshots of the Uber customer ...

In brief: Security researchers with Comparitech recently discovered a collection of 250 million Microsoft Customer Service and Support (CSS) records sitting - unsecured - in a database accessible to ...

Microsoft Corp. today disclosed a data breach that exposed 250 million customer records via a misconfigured Elasticsearch database. As is somewhat typical with these exposures, the database was ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. “Well, haven’t you ever heard that the client is always right?” one client raged over the ...