The retailer is encouraging staff to smile and chat with customers, hoping a friendlier vibe will boost sales this holiday ...

A man accused of following a woman into a store, groping her and threatening others inside was fatally shot by a customer, California police say. Workers asked the man to leave the Compton store after ...

ALLEGAN, Mich. — A longtime family-owned grocery store is asking its customers to learn the rules around service animals, after repeated confrontations over non-service pets. Some of those ...

Cassandra Mudgway does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...

No matter how impactful your brand is, or how many years of combined experience your service team has, your company’s customer experience is only as good as your ability to map it. In today’s business ...

Hurricane Melissa now major Category 3 storm, forecast to reach Category 5. Florida update I Lost My Job Because I Wouldn’t Let My Employer Hit My Toddler Trump’s Canada Gaffe Steals Spotlight ...

A “brave” female shopper shot dead an alleged creep who groped another customer and threatened to kill everyone inside a Los Angeles beauty store. Deputies responded to reports of a shooting at Pink ...

Talkdesk has updated Talkdesk Copilot with agentic artificial intelligence capabilities that allow customer service agents to request real-time assistance in highly complex situations. The enhanced ...

New York Attorney General Letitia James is undeterred after being indicted by the Trump administration in a fiery speech at a campaign rally for New York City mayoral Democratic nominee, Zohran ...

NEW YORK (AP) — Zohran Mamdani, the Democratic nominee for New York City mayor, pledged Friday to further embrace his Muslim identity in response to growing attacks by former Gov. Andrew Cuomo and his ...

An independent author and publisher recently achieved his dream of owning a bookstore with the opening of Spineless Reads in Settler’s Market. Lucas Marino, co-founder of the indie publishing company ...

DAVENPORT, Fla. (WKRC) — An argument between a McDonald's employee and two late-night customers over the drive-thru wait time led to threats of violence and an eventual shooting, police said. Polk ...