For decades, the contact centre has been defined by two distinct technology layers, each with its own purpose and pedigree, says Luyolo Dungelo, Business Services Manager at Connect.Issued by ...
Pentaho, an industry leading data intelligence and integration platform utilized by 73% of the Fortune 100, has been recognized as Exemplary in the newly released 2025 ISG Buyers Guide™ for Data ...
Rocket CRM has introduced new advancements to its platform designed to transform the way organizations approach Marketing ...
The recently concluded South African leg of Qlik's AI Reality Tour unpacked how companies can turn data strategy into ...
The core characteristics of AI are scalability, 24/7 operation and data-driven consistency. The goal of an AI investment is ...
Skyvia MCP Server makes customer data available to AI tools via the open Model Context Protocol (MCP), so AI assistants can ...
After a decade of methodically building cross-functional integration capabilities, ServiceNow is making its most assertive ...
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Brij Survey Finds AI Fluency Gap Costing Retailers Millions in Missed Offline-to-Online Engagement
New survey of retail marketing leaders shows strong AI interest but patchy adoption, shallow fluency beyond GenAI, and a ...
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