AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

The agreement was formally signed between Innomotics Contracting LLC and Danfoss FZCO, marking a significant step forward in ...

In a screenshot of the receipt, the dad had indeed completely scratched out the 20% automatic gratuity and had written that ...

The FN50 Dinner saw teams and individuals honoured for their contributions to fleet, with the latest Fleet News Wellbeing ...

Transit Systems NSW has retained the highest CSIA accreditation for customer service, marking five years of excellence across ...

Yamaha Finance Corporation has spotlighted Power Motorsports of Sublimity, Oregon, for exceptional customer service and a ...

# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...

I believe I’ve officially morphed into a cantankerous old shrew. What drove me crazy? Customer service – or “lack of.” Remember being connected to a human clerk responding, ”How may I help you?” Not ...

With more than 25 years of experience in the powersports industry, John Lawson will oversee all aspects of parts inventory, ...

For many people, making the conscious decision to never patronize a certain store or service ever again isn’t a decision made ...

The successful partnership between business architecture and product management can help move an AI strategy from ...

Railway Age is celebrating nine years of recognizing women in the freight, passenger, government, and supply sectors. These ...