A new report, Telecoms Customer 2035, dismantles three decades of failed orthodoxy in the telecoms industry. According to the ...

A newly filed class action in San Diego highlights a key risk for any business deploying AI tools that listen, record, or ...

Paris-based voice AI startup Gradium comes out of stealth with a USD 70m seed round and a real-time voice AI stack.

This small, agentic AI company has plenty of room to grow.

With WhatsApp Business Voice Calling now integrated into Chat360’s conversational platform, businesses can offer instant, ...

I believed one of the most famous lines in business: ‘The customer is always right’. That was until I encountered one man who ...

(THE CONVERSATION) Hungarian leader and strongman Viktor Orbán, who presided over the radical decline of democracy in his country, is scheduled to meet with former President Donald Trump, now the ...

Kustomer's Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps.

Lead the transformation or be left behind by leaders who will. The window to act is closing faster than you think.

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Looking back on sales and marketing software stocks’ Q3 earnings, we examine this quarter’s best and worst performers, ...

Much more to unpack. It might not yet be obvious to most, but years of excessively loose conditions have come back to haunt ...