Today's businesses understand that customer conversations aren’t just functions of day-to-day operations; they're a wealth of information to be mined. Every cus ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business ...

A new report, Telecoms Customer 2035, dismantles three decades of failed orthodoxy in the telecoms industry. According to the ...

NEW YORK, Nov. 19, 2025 (GLOBE NEWSWIRE) -- Clootrack, the AI-powered customer intelligence platform used by over 150 global enterprises, today announced that its customers have collectively processed ...

Paris-based voice AI startup Gradium comes out of stealth with a USD 70m seed round and a real-time voice AI stack.

With WhatsApp Business Voice Calling now integrated into Chat360’s conversational platform, businesses can offer instant, ...

Voice AI has moved from experimental demos to everyday operations. Today’s enterprises route a wide range of responsibilities ...

Looking back on sales and marketing software stocks’ Q3 earnings, we examine this quarter’s best and worst performers, ...

(THE CONVERSATION) Hungarian leader and strongman Viktor Orbán, who presided over the radical decline of democracy in his country, is scheduled to meet with former President Donald Trump, now the ...

The survey highlights the widening gap between business optimism and budget expectations, with digital channels and AI ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized engagement, reshaping brand interactions.

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...