Dolce Vita sneakers are trending, but are they comfortable? Here's what reviewers say about fit, plus where to buy and the ...

Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is that a good thing? We all know robot customer service reps fall ...

Early Zappos investor and former CEO Tony Hsieh died on Friday. Hsieh raised the bar for customer service while running the online shoe seller, empowering his employees to send flowers and cards to ...

The former CEO of Zappos, Tony Hsieh has died. He was 46 years old. We are grateful that Tony shared his story with us in 2017 and we are republishing it as a tribute to his life and career. Tony was ...

Zappos CEO Tony Hsieh talks with WSJ's Dennis Berman at the WSJDLive 2015 conference in Laguna Beach, Calif. about his company's novel governance style. Tony Hsieh, who led online shoe retailer Zappos ...

An icon in the shape of a lightning bolt. Impact Link L.L. Bean products are now available on e-commerce destination Zappos. Starting Thursday, customers will be able to find the outfitter's famous ...

The Las Vegas-based online clothing and shoe retailer, which Amazon purchased in 2009 for $1.2 billion, confirmed to the Las Vegas Review-Journal on August 24 that its firebrand CEO of two decades ...

In response to rising anxiety over the coronavirus, the shoe retailer Zappos started a customer service line that people can call for anything — even to chat. By Jenny Gross When Rose Wang called the ...

Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

Zappos, the online apparel retailer that has long prided itself on over-the-top customer service, has rounded up three of its best true stories for a new video ad campaign. “We are absolutely obsessed ...