Dialogue AI launched on Friday with $6 million in seed funding and an aim to democratize market research.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Dialogue AI delivers real insights from real people, reimagined through AI. Its AI-native research platform enables companies to conduct interviews at scale, extract reliable insights in hours, and ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

I don't know my wife's phone number. If I needed to call her and I didn't have my iPhone, I wouldn't be able to reach her. And according to a poll by WhistleOut, I'm not alone. About 17% of ...

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A Forest Service ranger with the Mendenhall Glacier Visitor Center acts as bear crossing guard as visitors look on. The Trump administration is planning to close some U.S. Forest Service offices in ...

The Geek Squad has long been a distinctive service offering for Best Buy, providing technical support that differentiates the retailer in the competitive consumer electronics market. This article was ...

The U.S. Secret Service dismantled a threat to national cell service on Tuesday at multiple sites in New York City concentrated within 35 miles of the United Nations General Assembly where world ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...

Amid Russia's dwindling economic prospect, the number of registered businesses operating in in the country has fallen to lows not seen since 2010, Ukraine's foreign intelligence service (SZRU) ...

PITTSBURGH — Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to call a customer service representative may not be able to ...