Ecommerce teams rarely lose customer trust because of product quality alone. More often, trust erodes during moments of ...

Imagine you’re a customer sitting on your living room floor, staring at a $2,400 Italian leather sofa on your phone.

E-commerce teams are judged by direct business metrics (revenue, conversion, retention), operational reliability (checkout ...

Abstract: Sentiment analysis (SA), also referred to as opinion mining, has become a widely used real-world application of natural language processing in recent times. Its main goal is to identify the ...