Ikea has been flooded with complaints from shoppers struggling to get in touch with its customer support services, with one person saying they've waited three months for their delivery. We round up ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. When reaching out for customer service and support, most ...

Home and furniture giant Ikea is training up its call centre workers to become interior design advisers, as artificial intelligence plays a crucial role in answering its customer enquiries, according ...

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new ...

Ikea customers in Northern Ireland who have had problems with online deliveries have complained that instead of getting customer service they are being subjected to ABBA’s greatest hits. The ...

You'd think I had asked for a build-it-yourself airplane hangar. But no--all I tried to do was to reschedule the delivery of some kitchen cabinets I had ordered from IKEA, the giant Swedish furniture ...

We're always itching to learn more about the intimate workings of Ikea. So when we saw that a customer service rep spilled the inside scoop in an Ask Me Anything on Reddit, we couldn't wait to check ...

I need to return some online items, but there’s no one to ask how to do it The Guardian’s journalism is independent. We will earn a commission if you buy something through an affiliate link. Learn ...

Bought a desk that doesn’t fit your space? Or maybe that lamp didn’t look how you thought it would? Don’t worry — the IKEA return policy is actually more flexible than you might think. Whether you’ve ...