May 17, 2024 · Our IT Service Management online training courses from LinkedIn Learning (formerly Lynda.com) provide you with the skills you need, from the fundamentals to advanced tips.

May 31, 2023 · Explore the responsibilities of a typical entry-level IT help desk technician, with tips from Robert on where the role can lead and how to scout out and obtain an official certification.

In this course, you'll learn what a help desk is and the hierarchy of help desk agents and managers. You'll learn how to triage an incident and escalate a problem to the appropriate team.

Learn what skills, education, and certifications you need to become a help desk technician, and how to find and apply for jobs in technical support.

Travels regularly to Goodwill Keystone Area sites to complete both site audits for compliance requirements and training events for Goodwill Keystone Area employees.

Learn what a help desk analyst does, what skills and qualifications they need, and what challenges and benefits they face in their career.

Aug 29, 2025 · Our IT Help Desk online training courses from LinkedIn Learning (formerly Lynda.com) provide you with the skills you need, from the fundamentals to advanced tips.

Feb 12, 2024 · This course provides a comprehensive guide to troubleshooting topics in Windows 11. Microsoft MVP Brien Posey provides guidance for IT and help desk professionals on how to solve …

As an IT Technology Specialist, I have a diverse background in providing technical assistance and support across desktop, laptop, and mobile platforms.

Nov 5, 2024 · Should you work help desk as an entry role into IT or security? We discuss how a help desk position can allow you to break into this competitive field.